This privacy notice for Delta Desk, LLC ("Company," "we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at https://www.deltadesk.com, or any website of ours that links to this privacy notice
- Contact us through our website or schedule a meeting with us
- Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@deltadesk.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice. You can find more detail on each topic in the corresponding section below.
- What personal information do we process? When you visit our website, contact us, or schedule a meeting, we may process business contact information you provide (such as your name, email address, phone number, company, and job title) and technical information collected automatically (such as your IP address, device and browser details, and how you use our website). See Section 1.
- Do we process any sensitive personal information? No. We do not collect sensitive personal information. See Section 1.
- What tools do we use on our website? We use Google Analytics 4 and Microsoft Clarity to understand how our website is used, Google reCAPTCHA to protect our forms from spam and abuse, and Microsoft Bookings to schedule meetings. Analytics tools run only after you accept analytics cookies. See Sections 1 and 5.
- How do we process your information? We process your information to respond to your inquiries, schedule and hold meetings, understand and improve our website, keep our website secure, and comply with law. See Section 2.
- In what situations and with which types of parties do we share personal information? We share information with service providers that help us operate our website and business, and in the limited situations described in Section 4. We do not sell your personal information or share it for targeted advertising.
- How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. See Section 7.
- What are your rights? Depending on where you are located, applicable privacy law may give you certain rights regarding your personal information. See Section 9.
- How do you exercise your rights? Email us at support@deltadesk.com. We will consider and act upon any request in accordance with applicable data protection laws.
TABLE OF CONTENTS
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE PROCESS YOUR INFORMATION?
- WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES? (COOKIE NOTICE)
- HOW LONG DO WE KEEP YOUR INFORMATION?
- HOW DO WE KEEP YOUR INFORMATION SAFE?
- DO WE COLLECT INFORMATION FROM MINORS?
- WHAT ARE YOUR PRIVACY RIGHTS?
- CONTROLS FOR DO-NOT-TRACK FEATURES
- DO U.S. STATE RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
- DO WE MAKE UPDATES TO THIS NOTICE?
- HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
- HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you submit a contact form on our website, schedule a meeting with us, express an interest in obtaining information about us or our products and Services, or otherwise contact us.
Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us. It may include:
- names
- email addresses
- phone numbers
- company names
- job titles
- the content of messages you send us
- meeting details you provide when scheduling a meeting (such as preferred date and time and any notes)
Sensitive Information. We do not collect sensitive personal information (such as government identifiers, financial account information, health information, or biometric information). Please do not submit sensitive personal information through our website forms.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information, such as your Internet Protocol (IP) address and browser and device characteristics, is collected automatically when you visit our website.
We automatically collect certain information when you visit, use, or navigate our website. This information does not by itself reveal your specific identity (like your name or contact information) but may include your IP address, browser and device characteristics, operating system, language preferences, referring URLs, approximate location (such as country or city, derived from your IP address), information about how and when you use our website, and other technical information. We use this information to maintain the security and operation of our website and for internal analytics and reporting.
We collect this information using the following tools:
- Google Analytics 4 (provided by Google LLC). Collects information about how visitors use our website, such as pages visited, time spent on pages, referring websites, device and browser type, and approximate location. Google Analytics uses cookies and runs only after you accept analytics cookies.
- Microsoft Clarity (provided by Microsoft Corporation). Records how visitors interact with our website, including mouse movements, clicks, scrolling, and page navigation, and uses this to create session replays and heatmaps that help us improve usability. Clarity masks text entered into form fields so that it is not captured in recordings. Clarity uses cookies and runs only after you accept analytics cookies.
- Google reCAPTCHA (provided by Google LLC). Protects our forms from spam and automated abuse by analyzing information such as your IP address, device and browser information, and interactions with the page to determine whether you are a human. This site is protected by reCAPTCHA and the Google Privacy Policy (https://policies.google.com/privacy) and Terms of Service (https://policies.google.com/terms) apply.
Location Data. We do not collect precise geolocation (such as GPS data). Our analytics tools may infer your approximate location (for example, country, region, or city) from your IP address.
Information collected from other sources
In Short: We may collect limited business contact information from publicly available sources.
We may obtain business contact information, such as names, job titles, company names, and business email addresses, from publicly available sources such as company websites and professional networking sites, to update our records and for business development purposes.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to respond to you, schedule meetings, understand and improve our website, keep our website secure, and comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To respond to inquiries. We process your information to respond to messages you send us through our website or by email.
- To schedule and hold meetings. We process your information to schedule demos and other meetings you request through Microsoft Bookings, and to send related confirmations and reminders.
- To send administrative information to you. We may process your information to send you details about our products and Services, changes to our terms and policies, and other similar information.
- To understand and improve our website. With your consent, we use Google Analytics 4 and Microsoft Clarity to understand how visitors use our website and to improve its content and usability.
- To protect our website. We use Google reCAPTCHA to protect our forms against spam, fraud, and automated abuse.
- To comply with legal obligations. We may process your information where necessary to comply with applicable law, regulation, or legal process.
- To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases:
- Consent. We rely on your consent to use analytics cookies and similar technologies (Google Analytics 4 and Microsoft Clarity). You can withdraw your consent at any time (see "Withdrawing your consent" in Section 9 and the cookie controls described in Section 5).
- Performance of a Contract. We may process your personal information when necessary to fulfill our contractual obligations to you or to take steps at your request before entering into a contract with you, such as scheduling a demo.
- Legitimate Interests. We may process your information where it is reasonably necessary for our legitimate business interests and those interests do not outweigh your interests and fundamental rights, for example to respond to business inquiries and to protect our website from spam and abuse using Google reCAPTCHA.
- Legal Obligations. We may process your information where necessary to comply with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). In particular:
- Inquiries and meeting information are kept for as long as needed to respond to you and manage our business relationship with you.
- Google Analytics data is retained for 14 months, after which user-level data is deleted.
- Microsoft Clarity session recordings are retained for 30 days, and aggregated heatmap data for up to 9 months.
- Google reCAPTCHA data is processed by Google in accordance with Google's Privacy Policy.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
8. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. Our Services are intended for business professionals. If we learn that personal information from individuals under 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@deltadesk.com.
9. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Canada, you have rights that allow you greater access to and control over your personal information.
In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict the processing of your personal information, and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm (EEA) or https://ico.org.uk/make-a-complaint/data-protection-complaints/ (UK).
If you are located in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. For analytics cookies, you can do this using the cookie controls described in Section 5. Otherwise, contact us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing communications: You can unsubscribe from any marketing emails we send at any time by clicking the unsubscribe link in the email or by contacting us using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. We may still send you non-marketing messages, for example to respond to your requests or confirm meetings.
Cookies and similar technologies: You can accept or decline analytics cookies through our cookie banner and change your choice at any time, as described in Section 5. You can also set your browser to remove or reject cookies.
If you have questions or comments about your privacy rights, you may email us at support@deltadesk.com.
10. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.
11. DO U.S. STATE RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: Delta Desk, LLC is not currently subject to U.S. state consumer privacy laws such as the California Consumer Privacy Act (CCPA) or the Virginia Consumer Data Protection Act (CDPA), but we extend core privacy choices to all visitors.
Delta Desk, LLC does not currently meet the thresholds that would make it subject to the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (CDPA), or similar U.S. state consumer privacy laws. However, we extend the following to all visitors, including residents of California, Virginia, and other states:
- We do not sell your personal information or share it for targeted advertising.
- We do not disclose personal information to third parties for their own direct marketing purposes.
- You can ask us to access, correct, or delete your personal information by emailing support@deltadesk.com.
If we become subject to any of these laws in the future, we will update this privacy notice to describe the additional rights available to you.
12. DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We review this notice at least annually. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.
13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at support@deltadesk.com or by post to:
Delta Desk, LLC
3480 Preston Ridge Road, Suite 500
Alpharetta, Georgia 30005
United States
14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please email us at support@deltadesk.com.